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eMD Access - Telehealth

Free 24/7/365 Digital Healthcare Access

Ambetter from Superior HealthPlan has partnered with eMD Access to offer you a free 24/7/365 digital healthcare service.

eMD Access lets you chat with a doctor from wherever you are, via your smart phone, tablet or desktop computer. You can instant message, video-chat and upload images to a doctor who will assist you with health-related decision-making.

There is no copay or fee to use the service, and eMD Access is available to you and any family members covered under your Ambetter health plan in Bastrop, Caldwell, Hays, Travis or Williamson County.

You can use it for minor health issues for which you need immediate advice, such as:

  • Skin rashes and infections
  • Pink eye
  • Cough and/or sore throat
  • Cold and flu symptoms
  • Minor injuries, sprains and strains
  • Insect bites and stings
  • Earaches and swimmer's ear
  • Seasonal allergies

How to use eMD Access

In order to use eMD access, login or create a secure member portal account to receive an email from eMD access with steps on how to access the free tool. 

For more information, download the eMD Access informational flyer (PDF).

What if I do not reside in Bastrop, Caldwell, Hays, Travis or Williamson County?

All Ambetter members can call our Nurse Advice Line. You can talk to a registered nurse at any time—24 hours a day, 7 days a week, 365 days a year. Call us at 1-877-687-1196 (Relay Texas/TTY 1-800-735-2989). You also have other telehealth services available to you. Visit the Telehealth Services page for more information.

In 2019, all Ambetter members will have access to Teladoc, a digital health service that will allow you to talk to a doctor on-demand.


Call Member Services at 1-877-687-1196 (Relay Texas/TTY 1-800-735-2989). We’re available Monday through Friday from 8am to 6pm in all Texas time zones.