24-Hour Telehealth Services In Texas | Ambetter from Superior HealthPlan


Telehealth Services


Ambetter takes our commitment to you seriously, and is honored to keep you covered during this unprecedented health situation. All Ambetter members can see or talk to a doctor virtually with Ambetter Telehealth. Go to Teladoc or eMD Access (for members in Bastrop, Caldwell, Hays, Travis or Williamson County) to schedule a session or visit our FAQ page.

Any provider in the Ambetter from Superior HealthPlan network can offer telehealth services to Ambetter members for certain healthcare needs. "Telehealth services" are virtual healthcare visits with a provider through a mobile app, online video or other electronic method.

Ambetter treats telehealth services with in-network providers in the same way as face-to-face visits with in-network providers.

  • A telehealth visit with an in-network Ambetter provider does not require prior authorization.
  • A telehealth visit with an in-network Ambetter provider is subject to the same co-payments, co-insurance and deductible amounts as an in-person visit with an in-network provider.

Ambetter Telehealth

Your anytime, anywhere medical care service.

Ambetter Telehealth powered by Teladoc is your convenient, 24-hour access to in-network Ambetter healthcare providers for non-emergency health issues. It’s available for you to use when you’re at home, in the office or even on vacation.

Get medical advice, a diagnosis or a prescription by phone or video. Use Ambetter Telehealth when you need it or schedule an appointment for a time that fits into your schedule. As part of our Health Management Program, Ambetter offers $0 copay for in-network Telehealth providers*. 

*$0 copays are for in-network medical care.  $0 Telehealth copay does not apply to plans with HSA until the deductible is met. Click here for more information

Contact Ambetter Telehealth for illnesses such as:

Colds, flu and fevers

Rash, skin conditions

Sinus problems, allergies

Upper respiratory infections, bronchitis

Pink Eye

Be Prepared & Set Up Your Telehealth Account

Before you can use Ambetter Telehealth, you need to have an account. Set up and activate your account online or call the Ambetter Telehealth customer number for help:


eMD Access

Free Telehealth if you reside in Bastrop, Caldwell, Hays, Travis or Williamson County! Ambetter from Superior HealthPlan offers you eMD Access, a free 24/7/365 digital healthcare service.

eMD Access lets you chat with a local doctor from wherever you are, via your smart phone, tablet or desktop computer. You can instant message, video-chat and upload images to a doctor who will assist you with health-related decision-making.

There is no copay, no coinsurance, no deductible to use the service, and eMD Access is available to you and any family members covered under your Ambetter health plan in Bastrop, Caldwell, Hays, Travis or Williamson County.

You can use it for minor health issues for which you need immediate advice, such as:

  • Skin rashes and infections
  • Pink eye
  • Cough and/or sore throat
  • Cold and flu symptoms
  • Minor injuries, sprains and strains
  • Insect bites and stings
  • Earaches and swimmer's ear
  • Seasonal allergies

Click New User Registration to register for an eMD Access account.

You can also download and print a user guide by visiting: eMD Access Patient User Guide (PDF).

eMD Access Customer Service is available at 512-421-5678, between the hours of 8:00 a.m. -5:00 p.m. CT, Monday-Friday.


Ambetter from Superior HealthPlan is underwritten by Celtic Insurance Company, which is a Qualified Health Plan issuer in the Texas Health Insurance Marketplace. Celtic Insurance Company complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

This is a solicitation for insurance. © 2021 Celtic Insurance Company. All rights reserved.

Additional information is available in the Evidence of Coverage.