24-Hour Telehealth Services In Texas | Ambetter from Superior HealthPlan


Telehealth Services


Ambetter takes our commitment to you seriously, and is honored to keep you covered during this unprecedented health situation. All Ambetter members can see or talk to a doctor virtually with Ambetter Telehealth. Go to Teladoc or Norman MD (for members in Bastrop, Caldwell, Hays, Travis or Williamson County) to schedule a session or visit our FAQ page.

Any provider in the Ambetter from Superior HealthPlan network can offer telehealth services to Ambetter members for certain healthcare needs. "Telehealth services" are virtual healthcare visits with a provider through a mobile app, online video or other electronic method.

Ambetter treats telehealth services with in-network providers in the same way as face-to-face visits with in-network providers.

  • A telehealth visit with an in-network Ambetter provider does not require prior authorization.
  • A telehealth visit with an in-network Ambetter provider is subject to the same co-payments, co-insurance and deductible amounts as an in-person visit with an in-network provider.

Ambetter Telehealth

Your anytime, anywhere medical care service.

Ambetter Telehealth powered by Teladoc is your convenient, 24-hour access to in-network Ambetter healthcare providers for non-emergency health issues. It’s available for you to use when you’re at home, in the office or even on vacation.

Get medical advice, a diagnosis or a prescription by phone or video. Use Ambetter Telehealth when you need it or schedule an appointment for a time that fits into your schedule. As part of our Health Management Program, Ambetter offers $0 copay for in-network Telehealth providers*. 

* $0 cost share applies for in-network telehealth services through Ambetter Telehealth. $0 Ambetter Telehealth cost share does not apply to HSA plans until the deductible is met. Ambetter does not provide medical care. Click here for more information

Contact Ambetter Telehealth for illnesses such as:

Colds, flu and fevers

Rash, skin conditions

Sinus problems, allergies

Upper respiratory infections, bronchitis

Pink Eye

Be Prepared & Set Up Your Telehealth Account

Before you can use Ambetter Telehealth, you need to have an account. Set up and activate your account online or call the Ambetter Telehealth customer number for help:


Norman MD (formerly eMD Access)

Free Telehealth if you reside in Bastrop, Caldwell, Hays, Travis or Williamson County! Ambetter from Superior HealthPlan offers you Norman MD (formerly eMD Access), a free 24/7/365 digital healthcare service.

Norman MD lets you chat with a local doctor from wherever you are, via your smart phone, tablet or desktop computer. You can instant message, video chat and upload images to a doctor who will assist you with health-related decision-making.

There is no copay, no coinsurance, no deductible to use the service, and Norman MD is available to you and any family members covered under your Ambetter health plan in Bastrop, Caldwell, Hays, Travis or Williamson County.

You can use it for minor health issues for which you need immediate advice, such as:

  • Skin rashes and infections
  • Pink eye
  • Cough and/or sore throat
  • Cold and flu symptoms
  • Minor injuries, sprains and strains
  • Insect bites and stings
  • Earaches and swimmer's ear
  • Seasonal allergies

Click New User Registration to register for an eMD Access account.

Norman MD Customer Service is available at 512-421-5678, between the hours of 8:00 a.m.-5:00 p.m. CT, Monday-Friday.


Ambetter from Superior HealthPlan includes EPO products that are underwritten by Celtic Insurance Company, and HMO products that are underwritten by Superior HealthPlan, Inc. These companies are each Qualified Health Plan issuers in the Texas Health Insurance Marketplace.

This is a solicitation for insurance. © 2022 Superior HealthPlan. All rights reserved.

Additional information is available in the Major Medical Expense.