Any provider in the Ambetter from Superior HealthPlan network can offer telehealth services to Ambetter members for certain healthcare needs. "Telehealth services" are virtual healthcare visits with a provider through a mobile app, online video or other electronic method.
Ambetter treats telehealth services with in-network providers in the same way as face-to-face visits with in-network providers.
- A telehealth visit with an in-network Ambetter provider does not require prior authorization.
- A telehealth visit with an in-network Ambetter provider is subject to the same co-payments, co-insurance and deductible amounts as an in-person visit with an in-network provider.
Your anytime, anywhere medical care service.
Ambetter Telehealth powered by Teladoc is your convenient, 24-hour access to in-network Ambetter healthcare providers for non-emergency health issues. It’s available for you to use when you’re at home, in the office or even on vacation.
Get medical advice, a diagnosis or a prescription by phone or video. Use Ambetter Telehealth when you need it or schedule an appointment for a time that fits into your schedule.
Contact Ambetter Telehealth for illnesses such as:
Colds, flu and fevers
Rash, skin conditions
Sinus problems, allergies
Upper respiratory infections, bronchitis
Be Prepared & Set Up Your Telehealth Account
Before you can use Ambetter Telehealth, you need to have an account. Set up and activate your account online or call the Ambetter Telehealth customer number for help:
- Telehealth Phone: 1-800-835-2362 (TTY 711)
- Telehealth Website: AmbetterTelehealthTX.com
If you reside in Bastrop, Caldwell, Hays, Travis or Williamson County, Ambetter from Superior HealthPlan offers you eMD Access, a free 24/7/365 digital healthcare service.
eMD Access lets you chat with a doctor from wherever you are, via your smart phone, tablet or desktop computer. You can instant message, video-chat and upload images to a doctor who will assist you with health-related decision-making.
There is no copay or fee to use the service, and eMD Access is available to you and any family members covered under your Ambetter health plan in Bastrop, Caldwell, Hays, Travis or Williamson County.
You can use it for minor health issues for which you need immediate advice, such as:
- Skin rashes and infections
- Pink eye
- Cough and/or sore throat
- Cold and flu symptoms
- Minor injuries, sprains and strains
- Insect bites and stings
- Earaches and swimmer's ear
- Seasonal allergies
How to use eMD Access
In order to use eMD access, login or create a secure member portal account to receive an email from eMD access with steps on how to access the free tool.