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Telehealth Services

Any provider in the Ambetter from Superior HealthPlan network can offer telehealth services to Ambetter members for certain healthcare needs. "Telehealth services" are virtual healthcare visits with a provider through a mobile app, online video or other electronic method.

Ambetter treats telehealth services with in-network providers in the same way as face-to-face visits with in-network providers.

  • A telehealth visit with an in-network Ambetter provider does not require prior authorization.
  • A telehealth visit with an in-network Ambetter provider is subject to the same co-payments, co-insurance and deductible amounts as an in-person visit with an in-network provider.

Contact Ambetter Member Services at 1-877-687-1196 (Relay Texas/TTY 1-800-735-2989) for questions about telehealth services.

If you reside in Bastrop, Caldwell, Hays, Travis or Williamson County, Ambetter from Superior HealthPlan offers you eMD Access, a free 24/7/365 digital healthcare service. For more information, visit the eMD Access page