Surveys to Improve Member and Provider Satisfaction

Date: 06/22/20

Surveys to Improve Member and Provider Satisfaction

Strong communication and trust between you and your patients will help ensure they are satisfied and have good outcomes. You can rely on Ambetter from Superior HealthPlan for information and support to help you keep those patient relationships strong. See below for upcoming surveys that are sent to members and providers to ensure quality care is provided:

• Annual QHP EES Survey

The Qualified Health Plan Enrollee Experience Survey (QHP EES) is an opportunity for your patients to share their healthcare experiences with you as their provider and with their health plan. Your patients are asked specific questions, which include how well their doctor communicates, if they felt their doctor listened to them, and if their doctor explained things in a way that was easy to understand. Also included are questions on how well different healthcare providers are communicating about care coordination and a (0-10) rating of the patient’s overall satisfaction with their healthcare, personal doctor and specialists.

• Annual Provider Satisfaction Survey

You are essential to providing the highest-quality healthcare possible for Ambetter members, and your satisfaction is very important to us, too. We assess your experience with Ambetter through an annual Provider Satisfaction Survey. Please be sure to complete the survey if you receive one.

To learn more about these surveys and how the results are used, please visit Superior’s Providing Quality Care webpage.

For essential information, including your rights and other sources of support for you, please visit Superior’s Quality Improvement Program webpage.

For additional questions or if you need specific support, please call Provider Services at 1-877-687-1196.